**** CUSTOMER SERVICE

So I have contacted your Centurion malls Branch since last week, just to find out if my ID is there, after phoning each time they ask me to leave my information and they will get back to me.

It took 7 Phone calls and 5 DAYS to the point where I have to start to scream at staff over the phone because the staff TAKES 5 DAYS TO JUST LOOK FOR AN ID BOOK to find a ID in there lost and found??

You should honestly relook at your customer service, it takes screaming and shouting to let your staff to actually do their work!!

Oh and by the way I was told by your staff that there are thousands of Lost ID's in their lost and found, WHY NOT BE ETHICAL AND CONTACT THE PEOPLE WHOS ID'S ARE JUST SITTING IN YOUR STORE??