CONTINUOUS VICTIMIZATION

HI. SO I WOULD LIKE TO START BY EXPLAINING THE ISSUE FROM THE START. I HAD AND ISSUE BETWEEN THE BUY SHOP STAFF AND THE SO CALLED REGIONAL MANAGER LENNON. FROM CASH CRUSADERS MT EDGECOMBE IN DURBAN. I HAD PAWNED 3 PHONES WITH THEM 3 OR 4 TIMES PRIOR TO THE INCIDENT. SO IT WAS PAY JOY PHONES. I WAS NOT AWARE THAT THE APP WOULD COME UP SAYIN PAYMENT IS DUE. SO I WAS PAYING MONTHLY TO CASH CRUSADERS FROM 400 TO 300 A MONTH FOR 4 MONTHS. SO WHEN I WENT TO PAY THE INTEREST FOR THE PHONES I WAS TOLD BY LENNON AND STAFF THAT THERE IS NO LONGER A GRACE PERIOD OF TWO DAYS BEING ALLOWED. SO I ASKED THEM TO PLEASE TAKE IT FROM ME SO I DON'T LOSE IT AS I WAS ONLY 1 DAY LATE. IT WAS NEVER A PROBLEM BEFORE. SO UNFORTUNATELY THE PHONES WENT OFF THE SYSTEM TO BE SOLD ON THE FLOOR. WHILST THAT TOOK PLACE I WAS APPROACHED BY LENNON AND THE BUYER WHO CAME ALL THE WAY TO MT HOME TO ENQUIRE ABOUT THE PHONES THAT SHOW AN APP THAT ADVISES THE USER TO MAKE A MONTHLY PAYMENT TOWARDS THE DEVICE. I WAS DEBITED FOR THOSE PHONES EVERY MONTH.NO APP EVER CAME UP REGARDING THAT PAYMENT ISSUE. I WAS WILLING TO PAY FOR SO MANY MONTHS ..SO MANY TIMES THOSE VERY PHONES WERE PAWNED THERE HAD NO ISSUES. THE BUYERS FROM THE BUY SHOP DID NOT CHECK OR MENTION THAT THERE IS AN APP OR AN ISSUE WITH THE PHONE..OR WETHER ITS ON CONTRACT ECT. PHONES WERE NOT ******...NOT ON CONTRACT...IT HAD AN APP THAT IS MEANT FOR USERS TOAKE PAYMENTS VIEW STATUSES OF THEIR ACCOUNTS ECT. I WAS NOT AWARE WHEN I GOT THE PHONES IN THE 1ST PLACE THAT THERE WILL BE AN APP WERE YOU NEED TO UPDATE PAYMENT PROOF SO THE PHONE CAN FUNCTION CORRECTLY. I WAS TOLD I WILL BE DEBITED AND THE APP IS TO MANAGE MY USER PROFILE. SO I DONT THINK ITS FAIR BUT FROM THE STORE SIDE THEY BANNED ME FROM SELLING OR PAWNING. THEY SAY ITS THE RULES I AGREED. EVEN THOUGH IT WAS NOT MY FAULT. IF I WANTED TO DE***** THE STORE I WOULD HAVE NOT PAWNED IT NOR PAYED FOR SO MANY MONTHS FOR IT SO I DONT LOSE IT. I WOULD AVE SOLD IT ONCE OFF IF I WANTED TO **** THE STORE THATS BASIC LOGIC. I WANTED MY ITEMS BACK. I WAS DEBITED MONTHLY AND PAYING CASH CRUSADERS MONTHLY. THEY CHANGED THE RULES REGARDING GRACE PERIOD FOR PAYMENTS. SO THAT WAS. MY ISSUE WITH THEM. I FEEL THE BUYERS WAS AT FAULT FOR NOT STATING THAT THERES AN ISSUE WITH THR PHONE AND THEY CANNOT TAKE IT FROM ME. SIMPLE. RULES ARE RULES. IM DEALING WITH CASH CRUSADERS FOR MANY MANY YEARS THE RECORD ON MY PROFILE WILL PROVE THAT AND NEVER HAVE I SOLD OR PAWNED ANYTHING THAT DIDNT MEET THE REQUIREMENTS. I AM A LOYA CUSTOMER. I TOOK MANY OTHER PEOPLE TO THE MT EDGECOMBE AND PLAZA STORES TO DO BUSINESS. ITS NOT MONEY FOR ME ITS MONEY FOR THE STORE.

THE NEXT ISSUE IS A WORKER BY THE NAME OF SHIVAAN OR SHAVEN SOMETHING TO THAT EFFECT IS AWARE OF THE PREVIOUS ISSUE I HAD MENTIONED ABOVE.

I LAYED A COMPLAINT ON HELLO PETER FOR HIM REGARDING HIS ETHICS AND METHODS. HE IS VERY ARROGANT HAS NO CUSTOMER SERVICE SKILLS AT ALL. HE PICKS AND CHOOSES WHO HE WANTS TO ASSIST AND WHO HE WILL REFUSE TO ASSIST. MANY CUSTOMERS HAVE HAD ISSUES WITH THIS PERSON IN VIEW OF MYSELF AND STATEMENTS FROM STAFF AT THE STORE AS WELL.

I LAID THE COMPLAINT ON HELLO PETER I WAS CONTACTED BY THE OWNER OF THE STORE DAVID CHELLIAH WHO WAS SHOCKED AND APOLOGISED TO MY MUM AS IT WAS AN ISSUE WITH HER ITEM THAT WAS BEING PAWNED. A PHONE. HE WENT THROUGH HER PERSONAL GALLERY OF IMAGES EMAILS ECT. NOT PART OF THE PROTOCOL WHEN BUYING.

TODAY MY MUM WENT TO PAWN THE SAME PHONE WHICH HAS BEEN IN AN OUT FROM LAST YEAR WITH NO HASSLES. TODAY THE SAME PERSON SHIVAAN GOT INTO AN ARGUEMENT WITH MY MUM AND ALSO WITNESSED ANOTHER STAFF MEMBER ASSISTING MY MUM WITH THE TRANSACTION. HE MADE A PHONE CALL TO THE SAME STAFF MEMBER ASKED HIM TO COME TO THE BACK DISCUSSED WHAT NEEDS TO BE SAID AND WAS SENT BACK.THE STAFF MEMBER JUSTIN SINGH RETURNED AND REQUESTED FOR PROOF OF PURCHASE WHICH IS NO WERE STIPULATED IN STORE OR ON THE TS AND CS .

THIS INDIVIDUAL INSTRUCTED JUSTIN SINGH TO REFUSE THE TRANSACTION BASED ON THE INCIDENT THAT TOOK PLACE REGARDING MY PROBLEM WITH MY PROFILE. SHIVAAN STATED THAT I AM GIVING MY ITEMS TO BE PAWNED THAT HAS APPS ECT ON THE PHONE.LENNON AS WELL WAS CONTACTED AND HE HAS THE SAME ATTITUDE AS SHIVAAN. HE IS COVERING UP ALOT OF MISTAKES THAT HE IS MAKING WHICH IS COSTING THE STORE ALOT OF MONEY.

LENNONS ASSISTANCE WAS NOT HELPFUL I WAS TOLD HE IS ON HIS DAY OFF AND CANNOT BE CONTACTED. THERE WAS NO MANAGER IN STORE TO ASSIST WITH THIS MATTER. THE POINT WAS RAISED WITH THIS INDIVIDUAL WHO HAD NO BUSINESS GETTING INVOLVED IN ANOTHER STAFF MEMBERS TRANSACTION. AFTER THE COMPLAINT AGAINST ME HE CHOSE TO VICTIMISE MY MUM BASED ON MY ISSUE WHICH IS UNFAIR. HE WAS PRESENT AT ALL TRANSACTIONS FONE PREVIOUSLY AND DID NOT GET INVOLVED IN IT. TODAY BECAUSE THERE WAS NO MANAGER PRESENT HE DECIDED TO BECOME THE MANAGER AND BEHAVE IN A PATHETIC MANNER. RUDE AN ARROGANT. HE NEEDS TO BE FIRED. HE PURCHASED OLD ITEMS THAT ARE OUT DATED NOW THE OWNER IS SITTING WITH 100K WORTH OF STOCK THAT WILL NEVER BE SOLD. THE STAFF MEMBER WHO DID THE TRANSACTION INVOLVING MY ISSUE HAD PURCHASED NOT PAWNED HE BOUGHT A **** IPHONE AND PAID A LARGE AMOUNT FOR IT. IT QUESTIONS COMPETENCY . I WOULD LIKE TO BE CONTACTED URGENTLY REGARDING THIS MATTER AS IT IS AGAINST MY MUMS CONSUMER RIGHTS. SHE IS A SEPARATE CUSTOMER WITH A DIFFERENT I.D . SHE HAD NO ISSUES FROM LAST YEAR WITH PAWNING. TODAYS INCIDENT WAS PATHETIC. I WILL BR TAKING THIS MATTER TO SOCIAL MEDIA NEWSPAPERS AND THE CONSUMER COUNCIL. THIS INDIVIDUAL NEEDS TO BE REMOVED FROM EMPLOYMENT. LENNON COVERS UP ALOT FOR HIM AND JOINED HIM IN STATING ITS BECAUSE OF MY ISSUE TODAYS PROBLEM TOOK PLACE. WHICH MAKES NO SENSE BECAUSE ALL ALONG THEY WERE TAKING THE ITEM WITH NO HASSLES. NO PROOF OF APPS AN CONTRACTS. THIS WAS A PERSONAL ATTACK AS REVENGE FOR OUR COMPLAINT.

PLEASE CONTACT ME ON ***

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