Complaint Regarding Discriminatory Treatment at Cash Crusaders Upington - 1 March 2025

Dear [Head Office/Customer Service Team],

I hope this message finds you well. I am writing to formally lodge a complaint about an incident that occurred at the Cash Crusaders store in Upington on the morning of 1 March 2025.

As a regular customer of your store, I was shocked and disappointed by the way I was treated. Upon arriving at the entrance of the store, one of the employees blocked my entry and informed me that I could not enter the store while wearing a golf cap. The staff member explained that the cap was a security concern for the cameras, and I was told I would need to either remove it or wear it the wrong way around.

I found this interaction particularly upsetting as my cap did not obscure my face in any way, nor was I wearing any items such as a face mask that could have posed a security risk. I believe this action was unnecessary and unfair, especially given my longstanding patronage of the store.

I would like to request a formal explanation for this policy and clarification on whether such treatment is standard procedure for all customers. As a loyal customer, I feel this incident was both uncalled for and disrespectful.