complaint

Hi,

ON the 27 November 2020 Friday, in bought a BRND NEW Dexon TV at Cash Crusaders in King Williams town at a price of R4300.00. I took the TV to my place using my private car, on my arrival I connected the TV SURTADAY WITH NO PROBLEMS. I CONNNECTED THE TO THE DSTV.. AND TO THE EXTENTION CORD. ALL THE DAYS AS FROM SATADAY THE TV DISPLAYED PICTURES WITH NO PROBLEMS AND CHALLENGIES.UP UNTILL THUESDAY NIGHT WHEN I WAS SWITCHING IT ONN THERE WAS NO RESPONSE..

THE TV WAS REFLRCTING BLANK ON THE SCREEN WITH NO PICTURES, BUT THERE WAS SOUND LIKE IT’S A RADIO FM BUT NO PICTURES. THE TV IHLALA ON THE TV STAND IT WAS NEVER GOT DISTABED SINCE IT WAS CONNECTED..

THE ONLY ISSUE I NOTICED WAS THT IT SWITCHED OFF BY IT SELF AFTER SOME TIME WHILE PLAYING IT JUST COUNT IT SELF.

AFTER I HAS EXPIRIENCED THIS PROBLEM OF NOT DISPLAYING THE PICTURES , CONTACTED THE LADY WHO WAS ASSISTING ME SINCE I HAD HER TELEPHONE NUMBER, I EXPLAINED THE PROBLEM THAT THE TV IS NOT DISPLAYING ANY PICTURES BUT YOU CAN HEAR THE SOUNDS, THE LADY ASKED ABOU THE CABLES OF THE TV IF IM USING THE CABLES , YELLO, WHITE & RED CABLES , I TOLD HER THT NO IM NOT USING ANY CABLE EVEN MY PREVIOUS TV WAS NOT USING ANY CABLES.

FRIDAY AFTER WORK THE TV WAS GIVIN ME SAME PROMES WAS NOT REFLECTING ON THE SCREEN ANY PICTURES UNTIL I TOOK THE TV BACK TO THE SHOP.

THE RESPONSIBLE MANAGER TOLD ME THAT THEY WILL PHONE THE TECHNICIANS TO CHECK THE TV AS THEY DON’T KNOW WHAT COULD BE THE REAL PROBLEM. THEY CALLED ME ON THE FOLLOWING DAY SATADAY ON THE 05 DECEMBER WITHIN 7 DAYS I BOUGHT THE TV , THEY TOLD ME THAT THE TV HAS CRACKED INSIDE, NOT THE NORMAL SCREEN THEY HAVE SHOW ME ON THE TIME I BOUGHT THE TV. NOW THEY SHOWED ME THE OTHER INTERNAL SCREEN.