Complaint

I'm writing this review regarding the bad service I got from Dara center of them selling non functioning device to us but can't refund us back, me and and my husband bought a psp from Dara center it was on the 21st of January we were supposed to be assisting by a guy named blessing but he just put the psp on charger and left us they to check it out on our own and attended other customers, which I don't think it's allowed to attend 3 customers at the same time, fine we switched it on it was fine and the buttons were moving just fine so we decided to go and pay for it, we went to the check out and spent more than 25min waiting for assistance from blessing he wasnt on the floor side he was at the back all this time meaning he forgot about us since he was the one who had to make an ID copy of my husband and sign our till slip.. We paid and tool the psp home when we got home we fully charged it then my husband played with it and noticed that it has a battery fault so he wasn't satisfied we went back to the store the following day n we found out they were ****** n we told the other guy that works there that we want to return this thing it has battery faulty, so since they were closed because of the ******* and couldn't help us they told us to come back tomorrow, okay we made it a point that we get there early morning to return it, we were then told that they will have to test it then they will tell us the next step, so they told blessing to take it home and charge it overland test it, my husband came back it was a Friday to get the refund but he was told to resell it to them with R300 and we bought it with R500 worse how can I resell something that I bout from you with faulty and I immediately brought it back it doesn't make sense, so my husband left the psp there and we called different cash crusaders and asked about the return policy of such devices and 3 feedback from different cash crusaders said they have to refund us our money... We went monday blessing just gave us the psp he didn't say anything about our refund or anything we took it and went home the psp was rapped in a bubble plastic like it came from repair so we opened it and switched it on, to our surprise the screen was white the psp was only making the sound of the game and we noticed it was opened it had a space in between we immediately took it back same day and same time we noticed that we got the I think it was around 5:00 but they didn't attend to us we asked for manager they sent someone to call her ooh he name is dudu she didn't come till it was 6o'clock all customers were gone it was just us n them, she then decided to show up after waiting for so long, we told her we want our refund because firstly we didn't use this thing we brought it back the moment we saw the fault n secondly that it is now opened she didn't tell us about repair n stuff.. She said she didn't take it to any repair meaning it's either the psp was repaired by blessing trying to fix the battery or he was told to, but the fact still remains we want our refund. We left them with our original till slip and the psp, the manager took my number and told me that she will call me even today she didn't even try to, not even feedback from the technician she said she'll call, when we were leaving the store blessing came and called my husband in a manner of fighting with him....

I think the trick they have to keep the money in store is making sure that whether you return something in their fault they won't refund you they're no difference to ****mers, I just need my money