Complaint about a stove and bad management by Cash crusaders

I bought a new stove (Amber 2burner with oven) at R999 on the 03rd Dec 2021, when I arrived at home with it, I noticed it had a bend at the back nevertheless I used it and it worked but it was extremely slow but I thought it was because it was still new.... I traveled to the EC for holidays and came back in January 2022. I noticed that when I switch the stove on, it trips electricity. I decided to take it back to the store (Phillipi mall Cape Town) where I bought it. The manager was not at the store when I arrived and had to wait for her for 20 mins. When she arrived, no empathy or remorse was shown as she told me that the only thing she can do was to send the stove for repairs which would take 2 weeks to be repaired. At that time I had no other stove to use and they did not offer any replacement or temporary replacement. I had to purchase a cheaper stove without oven so I can be able to cook. I sent the stove back on the 13th January 2022, today is the 25th and I haven't received any call to advise how far my stove is. Furthermore more I'd like to be refunded back my R999 as the Amber brand seems like a bad brand. Please refund me my money so I can buy a new stove somewhere else. Thank you Tandile Bedu