Complains are never attended to here

I bought a sound in August 2020 and it just stopped working but it was covered by a warranty. When I returned it in December 2020 for repairs,I had to wait for over 20 days for it to be fixed, the branch had no idea where my sound bar was. I was then notified by Nthabiseng, the store manager to come collect my sound bar, just when i got home, the sound bar was only playing less than 2 minutes and aux not working at all. During this time I realized that they gave me a wrong sound bar compared to what I returned back to the store.

I am sure if the staff there lack product and internal processes or they just not happy because they cant answer any question. when i asked them questions they always say we will call you but they never do.

To this day, i am still stuck with a sound bar that is not working. i even escalated the matter to their office in Johannesburg and i spoke to Fortunate in their support department in Johannesburg, i am still waiting for her feedback since January 2021. Even sent an email to the supervisor by the name of Vincent but he still ignored my email to this day.