JP
Jason P

1 reviews | Active since Aug 2011

21 Sept 2017, 13:07

Cheated out of my Gold Chain

So Times are tough and i went to put in a Gold watch and a Gold Chain in by Cash Crusaders Durbarnville for buy back. It expired last week Monday.

I phoned the store and said to them i cant make it however i will be back in cape town on the 20th the evening. The gentle men told no problem we have a 10 day Grace period . I still thank him and said I will be there this morning he said yes we are at the shop from 08:00. This morning I arrived they told me first of no they cant help me come back at 09;00.

Okay I went back at 09;10 to find out that the cGold chain had been sold and the watch is for sale.

No one can help its pathetic and now i have lost a chain that cost R4800 for not even R400. This is day light ******* and Un Acceptable i want answers and if this is not sorted out I am force to take it up until I am satisfied.

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply21 Sept 2017, 15:46
Official

Good Afternoon Jason,

Thank you for taking the time to bring this matter to our attention. Your contact details and the details of your experience at our Durbanville store have been sent to our Operations Manager for his urgent attention.

Kind Regards,

Alaine Rossouw - Marketing Manager

JP
Jason P's update21 Sept 2017, 17:31
Reviewer Update
Thank you for the phone call from the Operations manager , but that did not help me at all. Did not apologize and no plan of action. It is degrading for consumers to be treated like un - educated and not worthy human beings. This was proven once again that if you not a certain color you get treated like dog sh#t. Thank you Cash Crusaders much appreciated!!