Cashcrusaders Head office and no means of fast communication

Why does Crashcrusaders have a regional office with a customer service if they do not answer any one off their two telephone numbers *** and ***? They communicate via e-mail but yet take so long to respond to a query. I have put a valuable item on a buy back at the Northmead Benoni branch and had to pay my extension on 22 June 2025. I did not have the money to pay the extension and I wanted to make arrangements if possible as I can pay the full amount for my item on Friday 27 June. I phoned the Northmead branch and was told only head office can assist. Yet headoffice do not have working lines and e-mail correspondence is almost non existing. I really needed to get back this item as I generate a income with it, but due to unforeseen circumstances I had to put it on a buy back. Is the non understanding, non-leniency of Cascrusaders and lack of verbal communication the way they make their money. Since I have received my reminder to pay I have been trying to get hold of the head office to make some kind of arrangement in order not to lose my item. I will never go back to Cashcrusaders but rather use Cash Converters, where you at least get customer service, understanding and help.