CashCrusaders Checkers Mall Polokwane

I have bought a Lenovo Laptop online and it showed them having stock of exactly what I wanted.I paid online and I was sent the confirmation from the store to pick up the laptop.I could not fetch it myself due to being sick I sent my elder son to fetch it.1st it was not the same laptop,it had scratches on it as he sent me WhatApp pictures while he was still at the store.I talked to Grace the sales lady & she said to me that is the only laptop they have in store of the brand I paid for online.she said the online system doesn’t update per store.As I was assured that if it has issues I can return it to be fixed within 6months.she gave my son the receipt that has that 6 months warranty on it.I used the laptop for only one month and it stopped charging then I sent the laptop back as it is still under warranty.when I was waiting for them to call and let me know when to fetch it,Grace tells me that her boss said they can’t fix it as their technician needs R800 to fix it.I am so frustrated right now as I feel my consumer rights are violated and I am treated like trash while I paid them without a hassle when I bought the laptop .the sad part is I don’t even have the money to pay for it as I am unemployed and I was trying to start a job online with the laptop.I am in need of the ombudsman assistance urgently as I can’t help myself on this one 😭