CASH *****ERS

MY NAME IS ALVIN AS A REGULAR CONSUMER TO CASH CRUSADERS FRANCHISE IM VERY DISAPPOINTED TO THE SERVICE THAT I GOT FROM THE AVONWOOD SQUARE FRANCHISE IN ELSIES RIVER.

IN MARCH OF THIS YEAR I PAWNED MY XBOX 360 CONSOLE FOR THE AMOUNT OF R800 BUT THE BUYER JASON ONLY OFFERED ME R600! BECAUSE I NEEDED THE MONEY URGENTLY I ACCEPTED AND A CONTRACT WAS PULLED UP! UNFORTUNATELY I COULD NOT RELEASE MY ITEM THE NEXT MONTH BUT GLADLY PAID AN EXTENDED FEE AS PER CONTRACT!

NOW ON MY CONTRACT STATES THAT I WOULD RECEIVE A COURTESY SMS 48 HOURS PRIOR TO THE DEADLINE OF WHICH I CAN EITHER EXTEND OR FORFEIT MY ITEM! THIS DID NOT HAPPEN!

ON THE 22ND OF THIS MONTH I VISITED THE SHOP TO CONFIRM THAT IM STILL WITHIN MY LEGAL EXTENTION DAYS! I SPOKE TO THE CASHIER (FORGOT HER NAME) AND SHE INFORMED ME THE CONTRACT EXPIRED AND THAT THE ITEM IS NOW BEING SOLD FOR R1500?? FIRSTLY I DID NOT GET MY AMOUNT I WANTED, NEVER RECEIVED MY COURTESY SMS AS PER BINDING CONTRACT AND MY ITEM WAS BEING SOLD NOW FOR TWICE THE AMOUNT I GOT OF WHICH I BELIEVE IS *****!

I SPOKE TO THE MANAGER VINODENE WHO HAD A BAD ATTITUDE AGAINST ME STATING THAT LOOK HE LENT ME THE MONEY AND HE JUST WANTED HIS MONEY BACK THAT HE GAVE ME! IN THE PRESENCE OF JASON THE BUYER AND OTHER CONSUMERS HE DIRECTLY APPLAUDED AND MOTIVATED ME TO SEND THIS LETTER NOT EVEN HAVING THE COURTESY OF ATTEMPTING TO SOLVE THE PROBLEM! I PREVIOUSLY WORKED IN RETAIL STORES (HOUSE & HOME FOR EXAMPLE ) AND I KNOW THIS IS NOT THE SERVICE YOU GIVE TO A CLIENT! OR IT MIGHT JUST BE THE FACT THAT IM BROWN AND THIS STORE IS SITUATED IN A BROWN AND BLACK COMMUNITY OF WHICH NOT MANY HAVE ACCESS TO THE INTERNET TO PLACE THEIR COMPLAINTS SO I FEEL IM DOING THEM JUSTICE ASWELL!

IF I HAD RECEIVED MY COURTESY SMS AS PER CONTRACT I WOULD HAVE MADE A WAY TO PAY THE EXTENTION AND RELEASE MY ITEM ON THE 25TH OF THE MONTH!

TO TOP THINGS OF ITS NOT THE FIRST TIME THE SHOP HAS BEEN INVOLVED IN A ***** LIKE CASE LIKE MINE! ALWAYS HAD GOOD SERVICE WITH LEE-ANN AND VALENTINO!

SINCE THIS IS THE FIRST TIME IM COMPLAINING ABOUT SERVICE I HOPE IT WILL BE TAKEN INTO CONSIDERATION NOT ONLY FOR ME BUT OTHER SHOP USERS TOO!