Cash cruseders eastrand mall

I am so disappointed, I pawn a phone at cash cruseders eastrand mall...I was hospitalized last week Monday the 7th of Feb...I call them and explain my situation and need banking details they say someone must come there...I have small kids, I'm tested positive with COViD....I emailled the customer service, there responce I got wasnto call the branch again. I mean I am sick and can't go out.what more should I do.and I am s**** My phone is sold now. I am really not happy with them and I want my phone. Me being admitted was not by choice.