RM
Reabetswe M

1 reviews | Active since Oct 2022

22 Feb 2024, 16:06

Cash Crusaiders dissatisfaction with the customer service.

Cash Crusaders Montana,

I hope this message finds you well. I am writing to express my dissatisfaction with the customer service experience I recently encountered at Cash Crusaiders Montana.

Specifically, I would like to address an incident involving an individual who appears to be a manager or supervisor in the loans department. This person, whom I can describe as having a lighter complexion and a larger head, exhibited disrespectful behavior towards me during my recent visit to the establishment.

Despite being a regular customer and having visited the shop numerous times, I was taken aback by the manner in which this individual treated me. His demeanor was dismissive and he seemed to assert a sense of ownership over the shop, which made me feel unwelcome and undervalued as a customer.

Initially, I attributed his behavior to perhaps a bad mood or a one-time occurrence. However, subsequent visits to the shop confirmed that this individual consistently displays rude behavior, or at least directed it towards me. If there is a specific reason for this treatment, I would appreciate being informed so that I can make an informed decision about where to take my business in the future.

I believe it is imperative for CashCrusaiders to address this issue promptly and ensure that all customers are treated with the respect and professionalism they deserve. No customer should be made to feel uncomfortable or unwelcome when patronizing your establishment.

I sincerely hope that you will take appropriate action to rectify this situation and prevent similar incidents from occurring in the future. Thank you for your attention to this matter.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply27 Feb 2024, 15:48
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you