Cash Crusaders (Westwood Durban) I have no words

Went to Cash Crusaders Westwood in Durban on the 16 July, left my good there ( a mobile phone) came back on the 25th of July to pay & fetch my phone. Listen when I tell you I was THREATENED with a firearm by their Surveillance security, he told me to wait for him outside he will show me what his made of, gave me his address and said I can even call my friends so we can all meet him there, I can call my brother's and wait for him outside the shop at 16H00 that's when he knocks off... All this happened inside Cash Crusaders, in front of 3 employees, even when I called for the manager he said he didn't care, when the manager was there , the security still came out and disrupted the conversation I was having with the manager she had to tell him to go to the back. I felt so belittled, undermined, racially profiled, embarrassed and extremely upset. He accused me of trying to ***** the phone the day I came to drop it off, told me he could see on the footage from that day that km a *****.

I didn't even know security can now handle our goods, they don't even have the proper Customer Service training and experience.

He was so rude, no one of the 3 stuff members that were there said anything as he was busy threatening me said anything, they didn't even try to move him away or try and culm the situation down. As a Police officer I'm threatened a lot on my line of work and I don't take it lightly cause I know how serious they can get, I'm currently not even at work due to somebody trying to achieve their threats.

I'm definitely gonna take massive Legal steps !!!!