Cash Crusaders Vanderbyjil park president hyper Beware

Cash Crusaders Vanderbyjil park president hyper Beware I went in there with my partner to realize that there was a special on the ultra HD 4k 32’ Dixon tv. We purchased it brand new. After 3 months later the screen started with dead pixels and I gave stipes over the screen. When we took it in to be repaired there was said, we need to pay R250 to send it in if it's our fault we will have to pay in if not they will refund us inc the R250. After agreeing, I was told within 21 business days I will hear feedback 2 months after taking it in I tried phoning (there is NO working number for this branch ) We drove through 5 times just to be told “we will let you know when we hear from head office “ Finally, we heard back stating we can get a replacement. I asked if they have a replacement for the TV available, she said yes. When we drove through there was no such tv available there, we agreed we will take the 55’ Dixon brand 4k ultra HD new tv and paid in They made us wait just to bring us the floor model and said there is no other in-stock no need to test it as it was the floor model.

Not even having the tv in for 24 hours, the screen started flashing and wouldn’t stop. We immediately brought it back. and the manager threw her hand up saying she doesn’t know how to help us. Made me wait 30 min for no reason. just to walk out ask what’s my plan of action. I showed her and she just looked at me and told me her return rates are too high this month. And no one has this tv model she can only give us the older model only HD, not 4k (she still told me there is no difference ). We just asked for a refund as accusations got thrown around on how it's our fault. After an argument, we were given our refund. As I walked out I asked has there been any return on the tv we bought back other than us. The employer told us that 3 has been returned.

We drove to Cash crusaders Three Rivers. They were eager to help us. The tv ( exact same one as before ) was removed from the box and immediately did the same in-store. We ended up upgrading to the 65’ It is perfect displays better and its in perfect working order

I will NEVER in my life go to Cash Crusaders President hyper again Service is utterly horrible they treat you badly accuse you if something is wrong doesn’t test anything You struggle to get anything from them. And treated as if you're dumb