CASH CRUSADERS THE GLEN MALL

Extremely horrible service, I bought a second-hand PS4 from them and everything seemed to be good at first, only for it to turn off by itself at home while I was downloading a game two days later. I switched it back on and it required me to update its software to the latest software. I didn't know what that meant so my mother and I went back to the store with the PS4 and the receipt within seven days, and the lady that helped us before told us that they have to call a technician to update it because only he has the necessary equipment to do so. The staff then told us that the technician was around the mall and we could wait for him, and that's what we did, we waited for him, a few minutes went by and that same lady that helped us told us that since they have my mom's details, including her number they'll give us a call when it's ready, which will be soon, as it wasn't a big issue and it was just a simple update. Weeks have gone by now and my mom and I went to ask for a refund because clearly there is a greater problem than just a simple update issue, they then called their supervisor, Solomon, to talk to us and it turns out the PS4 went for repairs. How does that happen? How does a product go from needing a simple software update, to repairs???? So we asked for a refund back and the supervisor, Solomon, refused, telling my mom that he couldn't give her the refund because they have a different policy for second-hand products, which is not true, because according to the website a customer is owed a refund if they return a product within 7 days if the fault is not theirs which I stated earlier the product literally just switched off by itself and when I switched it back on it required an update. He then told my mom to just wait until it comes back which is entirely insulting, because what happens if it needs to be repaired again? It's the customer's fault now, for something that isn't even their problem in the first place?? No, give us back our money, your service is appalling, you said you were going to call on Monday 20 January 2025, you told us that on Saturday 18 January 2025, today is currently Tuesday 21 January 2025 and you only called today, false promises all around, and while we were asking for our refund, that same lady who helped us before, was walking around pretending as if she had no idea who we were, my mother called out to her to hear an update and she just walked past us, and the supervisor, Solomon, just left her alone and didn't call her to explain what was going on, again this place is extremely horrible, with appalling service, please do yourself a favour and avoid this place, go use your money for something more valuable where the people will treat you with respect; respect for your time, money and no false promises.