1 reviews | Active since Jul 2020
CASH CRUSADERS TERRIBLE TREATMENT
We would just like to voice our terrible experience today at Cash Crusaders (Boardwalk Richards Bay) - My husband has been after an outdoor light they have for some time now, and returned today to purchase it. But while in store he was approached by a black male who told him to turn his cap around. He refused to do it and then walked out. But as he was walking away, he decided to go back and told the sales lady (whom he has known for a long time) that he wishes to purchase the light now. She then took the light and placed it on the counter, when all of the sudden this man reappeared and took the light back and said that nothing will be sold to this man refusing to turn his cap around. This is apparently due to security reasons for their cameras. This is totally understood but was most definitely handled completely wrong as my husband feels he was immediately treated like a ******** and it should have been obvious as he has been there many times before and is also known to the saleslady. It should be noted that he won't be visiting them very soon as there is a clear difference in being a regular customer versus a "parra". And yes, we are fully aware of "parras" as we also owned a pawn shop. Management should perhaps consider a more friendly understanding approach to this "security measurement".
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
