Cash Crusaders takes more than 3 months to fix a phone!

I bought a new cellphone, Doogee, in Sep 2024 from Cash Crusaders The Glen. 11 Jan 2025 had to return the phone for repairs due to sim not being read. 1 Mar 2025 was told to collect the phone as it was fixed, but it was not. A factory reset was done. 7 Mar 2025 returned the phone and store manager said it will take 2 weeks to repair. 24 Mar 2025, 3 weeks later, phone still not repaired. 25 Mar 2025, store manager says he is waiting for Head Office approval for a new phone. Since then, I have attempted to contact Cash Crusaders Head Office. No answer. No contact from The Glen store informing me of the status. Its been 10 weeks and phone is still not repaired.

I WANT A REPLACEMENT OR A REFUND.