Cash Crusaders Table Bay Mall fail epic

On the 5th of November I was at your Table bay mall store and I was interested in buying a couch there. I got the stores Whatsapp number and I asked them for dimension of the couch to be sure I have enough space for it. Dimensions were given and I asked the store to keep the item on hold as I will return that weekend. End user conformed they will keep it on hold for 2 days for me. I then returned on the 7th to pay for it but I have forgotten my ID as policy is any purchase over R100 needa a copy of an ID.

I then conformed with the sales lady as well as other staff members in the store I will return the next day to pay along with my ID. Sales lady confirmed she will place it on hold for me.

I returned the next day just after 1pm only to find out they sold the couch at 11am as the sales lady thought it was long enough they have waited for me. Even though not even a full 24hours have passed. I had NO time agreement with her for what time I will return the next day as I told her I would return.

Manager was called in which was the most pathetic for of customer service ever. He simply did not care that the items was suppose to be on hold and that the sales person just sold it without confirming with me that I still wanted it.

To them this is acceptable. They simply just dont care. This is just the type of service that is a every day norm and no one seems to care yet they want loyal customers to return time after time but treat them like this.