cash crusaders sunnyside- damaged my phone after failing to fix it

im writting about the **** service i got at cash crusaders Sunnyside, pretoria. i bought an iPhone 14 plus 256gb for 15k in October 2023 from them. only for the phone to lose signal in June 2024 (unregisterd simcard notification) indicating that the phone was blocked. i then took the phone back to the shop and I was told the previous owner sold them a contract phone and now MTN blocked the phone for non-payment. they then offered me an exchange on the phone, Luckily they had a similar iPhone 14 plus 256gb in the shop. i then accepted the exchange. the new phone they gave me was working fine up until the 31 December 2024, when it died and didn't respond when I tried charging it. the screen was blank. i took the phone back to the shop on 3 January 2025, only to be told that my warranty expired on 24 December 2024. I had no problem with that. they then offered to assist in taking my phone to a cellphone technician for repairs but they explained that I will be liable for payment. i then agreed because they assured me they use the technician most of the time for repairs. i was then told I will be called and notified about the quotation for repairs and the technician will only proceed with repairs if I give go-ahead. they texted me after 3 days saying the repair will cost +/-R2200 because the screen is dead. i asked if the technician is sure if its the screen that died, they said he's sure. i then told them to proceed. 2 weeks passed by and my phone was not fixed. they said its not done. when I asked they postponed to the following day. 28 January 2025 was told the technician is asking for a week to finish fixing the phone. they said the phone ic keeps blowing up they need to change it. 2 weeks passed , then I sent a whatsapp asking if they failing to fix my phone or not, the guy from cash crusaders then said the technician failed. i then said I will come collect my phone. they then said they will call me to come collect.

22 February 2025, I go to the shop to collect the phone, I wait for an hour in the shop, then they give me my phone, on inspection I find out that the back glass cover is cracked and it wasn't cracked before. i then show it to them and they say I must leave the phone and they will take it back to the technician to fix.

on 26 February 2025, I'm told the technician is going to change the cover which was purple/pink. i call the shop I ask for the manager, he tells me the technician will only be able to replace the cover with a white one. when I collected the phone today 7 March 2025, the phone has glue all over, the rear cameras are not aligned. the store manager says there's nothing they can do about the damage now, I should just take the phone.