Cash Crusaders Somerset West, Value Mart

<p>Cash Crusaders Somerset West, Value Mart, met by an agressive owner named Susan. When i wanted to cancel my lay-bye made last week 28 may 2017... Susan failed to hear us out as clients. We advised her that we have decided to purchase elsewhere and she said aggressively," julle moet iets neem vir dieselfde waarde as die bedrag wat julle neer gesit het as deposito".. </p> <p> </p> <p>We then questioned :" where is this stipulated in the lay-bye policy"... She then became aggressive and we asked her to correct her tone of voice and then she became irate. And said to her staff: " get net die mense hulle geld"... In an acceptable tone and we asked... " is this customer service"...</p> <p> </p> <p>We awaited payment and we were refunded however,she disappeared when she seconded a staff member to assist us.</p> <p> </p> <p>We then enquired what her surname is... Her reply was " ag meneer,wat is fout nou weer?... We asked one of the staff members on duty what her surname was and then response was i don't know...out of fear of being victimized. Susan said sarcastically her surname is " i don't know"...</p> <p> </p> <p>Herewith, the abovementioned is clearly an incidation of ****** toward poeple of color as well as ********* practises in terms of Consumer Protection Act. </p> <p> </p> <p>This Susan lady seems as if she ill treats her staff and this matter needs to be addressed as it impacts your brand as well as customer obssession.</p> <p> </p> <p>Totally unacceptable! Totally disgusted! Totally dismayed! </p> <p> </p> <p>WILL NO LONGER SUPPORT YOUR BRAND DUE TO HER! This Susan "i don't know" lady.</p>