Cash Crusaders should be rated the worst retail company in South Africa.. the ranking says alot

Worst retail company in South Africa?

I've experienced bad service the past 30 years, but Cash Crusaders takes the title simply hands down...

On the 8th of February 2021 I purchased an Iphone 12 mini for a whole amount of R12 500.00 from Cash Crusaders Rustenburg ( Midtown Mall ). Before I made the purchase the salesperson was adamant that Cash Crusaders will honour the 6 Month guarantee as stipulated on the invoice. As normal on the 3rd of May 2021 I charged my phone next to my bedside table ( As I normally do every evening ). To my shock the next morning the phone didn't want to switch on although the phone is in perfect visual condition. Screen 100%, well looked after like all my possessions. On the 5th of May 2021 I took the phone in to Cash Crusaders. They notified me I will be able to pick up the phone in three to four weeks. After not hearing anything from them for a whole six ( 6 ) weeks I decided to call them. The lame salesperson informed me that the repair shop said that the screen was damaged? ( Screen is 100% ). After inspecting the repair note dated 16/06/2021 ( You guessed it ) I came to the realization that the repair shop they used mentioned that the screen was replaced. I never replaced the screen so Cash Crusaders must have repaired a faulty phone and tried to sell it to me as an item in perfect order. After arguing with the salesperson I said I would like the phone number of the business owner. He refused to give me his number. This is very poor business practice. I'm still without a cellphone.

After going to all the hassle I decided to send an email to '***' on the 28th of June 2021 stating the above mentioned nightmare.

I received an email promptly on the 29th of June 2021. Received this email back : Good day,

Kindly be advised that I have forwarded your complaint to the relevant parties, who in turn will be in direct contact with you. Many thanks

After not hearing anything from them for 2 weeks I called "customer service" ( what a misnomer )... The lady informed me that my complaint was escalated and someone will call me back shortly....

Another 2 weeks passed.....NOTHING.... Called them up again... It is definitely escalated... You'll be contacted today...

Today is the 4th of August 2021... I've been without a phone for 3 months... This is ********...

Rather buy your goods through gumtree or bidorbuy