Cash Crusaders Service Disgusting

I write this mindfull of how damaging a report like this can be to a business. Mine is not a good news story. Hopefully my experience is the exception rather than the norm. I bought a Dixon 45L countertop oven with double hotplates from Cash Crusaders Botasig on 4/4/2025. The cash receipt had space on the back for the sales person to certify that the oven had been checked and was in good working order. I was assured that it was possible to use the oven and one of the plates at the same time (not true!) and that there was an instruction laflet in the box. The instruction Ieaflet's usefulness was limited to stating the obvious about the what was in the box, the controls and maintaining the oven. I struggled for just over a week, thinking that my stupidity was the reason the hotplate temperatures were either red hot or lukewarm and that the oven temperature stayed at about 180 degrees. Long story short, I took it back to Cash Crusaders and it was determined that it needed to go in for repairs which would take 7-21 days. As it was my only means of cooking they said they would try and have it back within 7 days!! It is now over a month later and (even though I have been assured the fault has been found and repaired) I still don't have my stove back yet - they (the store owner!) haven't bothered to pick it up from the repairers! Needless to say I am beyond frustration/anger. I cannot recommend purchasing anything from Cash Crusaders and I definitely cannot recommend purchasing any Dixon appliance if they are allowed to leave the factory without being tested.