JB
Jurvaan B
1 reviews | Active since Jan 2020
16 Oct 2020, 15:26
CASH CRUSADERS SELLING CHINESE PHONES THAT DONT WORK.
I bought a Cash Crusaders brand device called the DOOGEE Y9 Plus, 2 weeks into ownership the device doesn't turn on! I walk into the branch i purchased it from(Phoenix Plaza), they say that all that they can do is send it to head office for a repair quote. This is the epitome of theft selling defective Chinese brands, R2400 for something that lasts 2 weeks, the staff made me feel like i damaged the defective device and patronized me. I want someone to step up and get me a working device as im phoneless now for up to a month says the employee
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Cash Crusaders Franchising's replyOfficial
16 Oct 2020, 16:24Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply16 Oct 2020, 16:24
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.