SM
SIPHO M

1 reviews | Active since Jul 2021

30 Oct 2023, 10:41

Cash Crusaders Sam Ntuli

Went to cash crusader samtuli mall too pawnloan my laptop. .they told me..they can't take it beacase it was open before...told them the reason was for the upgrade ...laptop its working fine..ask them dont they buy pawn second hand items...or you want new products..dont understand....because they advertise to bring our old products...but now you refuse to take them... i think this shop takes new products...they dont go by their rules...real disappointing 😑

0
Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply30 Oct 2023, 12:34
Official
 Good day, 

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you. 

SM
SIPHO M's update01 Nov 2023, 10:25
Reviewer Update
Iam so disappointed in cash crusaders sam tuli mall costumer service...today i was attacked by the manager for writing a review 2 days ago. She call me by my name and surname .she told me iam bad costumer iam writing but staff about the shop. I dont know how she knows iam the one who wrote the review. .but she told me she was contacted by head office. So attacked me while i was paying for my pawn loans @ the cash register. I ask her name..she refuse to give me...because she was not wearing her name tag....bt the cashier name is faith....dont know why the manager was not professional ..coz she was calling me names assaulting...tell me never ever come back to the shop again..i ask my self since the are things in the shop that i pawn....iam worried now . If she is fit for the job...she is personal now....she doent know costumer service..how can you attack a costumer..a regular costumer....she embarrassed me infront of other custumers calling me a looser and other names i wont mention. Is this the way Cash crusaders Sam Ntuli mall treats their customers. No respect at all none coz i was minding my business there when she approached me. Im afraid maybe next time i ho there will i be safe because this was an unexpected of jow my experience will be next time. When i told her im gonna report her,she told me to go ahead, she does not care..... Just because i wrote a review on the shop so she rage ambush in front of other customers.....
Cash Crusaders Franchising
Cash Crusaders Franchising's reply01 Nov 2023, 10:41
Official
Good day, 

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you.