BB
Bronwyn B

1 reviews | Active since Feb 2020

25 Feb 2020, 09:25

Cash crusaders robbing the people

Last year oct my husband ****ed his phone at cash crusaders field, the capital debt was 483.39 and the repayment amount incl all other charges was 509.01. Every month i paid the interest only which was +- 118 until 12.02.2020. The interest for january was 118 due by the 10.02.2020 as they give u an extra 2 days if you unable to make payment so i paid on the 12.02.2020 but was charged 120 being 2days late. I queried with the assistant who told me the system generates the amounts n if i pay early the amount would be considerably low. 10 days later, the 22.02.2020 my husband went to pay n collect his phone n was charged 492.00 but if he went on the 12.03.2020 he would have been charged 509.01. When i queried this with the store they said its the initiation fee. So i want to know how is this al calculated if the loan amount is 483.39 deducting the initiation fee of 83.39 giving us 400 n the interest is 14.50 and the service fee 11.12.? When i paid the interest of 120 what was that for as no receipt is given upon payment only a new contract. How is it that the interest for being 2 days late is R2, for 30 days is 109 but for 10days its 92 yet its paid almost 2 n half weeks early.. this is absolutely day light *******. According to the consultant the 92 includes the initiation fee again which was included in the payment made on the 12th.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply25 Feb 2020, 11:38
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have urgently escalated this to the relevant operational manager and regional manager for resolution.