Cash crusaders rob the people in need

Cash crusaders rip people off from their hard earned money. I went into a store for a loan, with a set of items. Was told that it needs to be on separate contracts, which means more fees for them. I would also like to raise the fact that I have been charged an initiation fee for each renewal over the years which is daylight ****** as an initiation fee can only be charged once off. Would like the matter investigated and a formal response provided. Also tried calling the complaints department but they never get back to me. I sent a follow up email and then they called and a requested a callback in 10 mins as I was driving, the callback never happened. Dissatisfied overall.