Cash crusaders refund policy

Hello Peter

I am have a bad experience with Woodstock cash crusader this morning 20/09/2020.

On the 14/09/2020 I lay bye a second hand Samsung Galaxy Tab 2 with them. As I was going to need it this week to finish my assignments. On 19/09/2020 I paid off the remaining balance and collected the Tab.

The only Problem on this item which the sales rep mentioned on the first day was that the Tab doesn’t install WhatsApp app Only but I can download all other apps.

Later on that same, I've Switch on the Samsung Tab to use it for my assignments and download certain app which will I use. To my surprise the Tab doesn’t download Any apps from playstore and it doesn’t even play video on YouTube.

I went to them this morning Sunday 20/09/2020 and spoke to the lady which introduced herself to me as manager her name is Christine. I explained to her the dialogue which took place between me and the sales rep who assisted Me on the first day of lay bye and day of collection but it seems I was speaking to someone who doesn’t have solution or she did not what to listen To what happened.

As I explained to her (manager) the problem and asked for a refund.

She didn't allow me to be refunded because the item is a second hand and she needs to take it to the repair team. How is it possible that they sale items which are faulty do they took the item through vetting process?

She did offer me to repair the item, 2) to take something in the shop that has similar value with the Tab , 3) I must take the item to their buyers Which I wasn't happy about. But after long discussion I finally accept left the shop.

She tolded me that it was going to be repair Urgent but as I explained that I needed It for assignments which must be handed out on Tuesday 22/09/2020. I needed the refund Today 20/09/2020 because wanted to go and buy somewhere else so that I can go ahead with assignments.

Asked for a refund and I've being declined again. I’m stuck what can be done.

So I came to you for help because on they policy it's written clearly that if they sell you a broken product you are allow to get a refund.

I did bring the item back before a day and I know that all my details and coordinate are in there system. I had the receipts and item in order but she deny me to get a refund on a broken product?

Isn't there any law that can help me with this situation.

Thank you in advance,

Regards,

Tendai