SH
Siya H

1 reviews | Active since Jan 2020

23 Jan 2020, 15:13

CASH CRUSADERS QUAGGA CENTRE...... For the worst service

I am extremely disappointed with the amount of rudeness and unprofessionalism I experienced from your CC Quagga Centre staff. I bought a fridge from Attlyn branch in May 2019 and then decided to resell the fridge at Quagga(my closest branch) as I no longer needed it. I was assisted by a guy called Lloyd who then inspected the fridge and offered to buy it for R1100 which was infact way less than the amount I'd purchased if for 6 months ago, he explained that they cannot purchase the goods for more than 55% of their selling amount,we agreed. For almost an hour I waited to sign the deal and Lloyd came back saying he's reconsidering his option because there is apparently supposed to be a glass that goes between those vegetable shelves at the bottom to help support the shelves,I explained it never came with any glasses when I bought it,the shelves work just fine. He insisted that CC is a franchise and they have different owners and do not operate on the same standards and ended up declining the deal entirely. I then asked for a superior person who would explain to me how come that could be possible as the fridge was just bought recently and is almost in the same state as when it was bought it and the assistant manager guy was even more rude saying that they have a right to decline if they are not satisfied, that time he did not even check the fridge. This assistant manager guy even had the audacity of telling his ***orkers to "take this thing and put it outside if he's not willing to take it" and I quote,as though I was to carry that fridge home on back,because I paid transport for it from my place to the shop using their own driver.Long story short, I didn't take the fridge,I left it for them to use in their canteen. But this does not end here, I am never setting foot at any of their stores again and will use every platform possible to discredit and expose companies such as CASH CRUSADERS who continue exploiting South African customers like this.

0
Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jan 2020, 15:29
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have urgently escalated this to the relevant operational manager regional manager for resolution.   
SH
Siya H's update02 Feb 2020, 18:56
Reviewer Update
Still no feedback regarding this complaint,it's been over a week now. Are you guys even handling this.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply03 Feb 2020, 09:21
Official
Hi Siya,

We are sorry to hear that. We have followed up on this and hope you hear from the relevant ops manager as soon as possible.