CASH CRUSADERS PROMENADE

I bought a Makita cordless drill DHP453 stock number ***2 and on the 28th December i took it back and i told them the clutches are slipping when i drill small holes and i was told that the rep;airs will take 14-21 days and they never came back to me after 21 days and i went back to the store to ask them about the drill on the last friday of January 2022. I asked them what happened to my drill that i paid for and they said it has been fixed after bringing it back in the store infront of the manager i started to drill keeeping my hand on the chuck and i told the manager Loraine that it has not been reapaired and that it was still slipping, she said to me she would call another manager because they are three managers and that manager never showed up, she made me wait 45 minutes in the shop and after arguing with her regarding the drill she booked it back in for repairs on that same day and i think it just laid at the back, but what she said was that the reapairer said that im nt allowed to drill and i told her that any cheap drill can drill a hole in the wall, she booked it back in and on the 26th of february i went back to the store to do my final payment which they sent me a notification on my phone. After payment on the Matabu Miter saw , again the same manager Loraine told that theres a six month repair gaurentee and in the same breath i asked her about my drill and why they never sent me a notification to let me know that the drill has been reapaired. She gave me a piece of paper which i think they typed out themselves saying " the funtcion on the drill has a hammer funtion but on the paper it said drill not to be used to drill walls and that i am using it incorrectly".

I have been using cheap drills all the years to drill holes in walls and not concrete walls, how can the repairer say that i am using it incorrectly and yet theres a hammer function on it . Item code ***2 which i paid R1799.00 for a drill that i cant even use.

Is this the way you con the customers by giving the false gautentees and not sending it to a qaulified repairer !!!

Im a loser of R1799.00 drill thats not funtionable according to the repairer which i think you guyd made up. Im sitting with a four month gautentee which two of the month was actually a loss please see to the above matter and tell your managers to go for training and stop lying to the customers!!

And also, three weeks ago i called Kha**** of complaints department which he gave me an email address to foward my complaint to which i did. And on the 2 March @ 9:45 i called Kha**** and all of a sudden he says his no longer working in the complaimts department and i think the matter is choking someone. I was reffered to Adam from JHB or wherever and i requested the general managers number or email address of Craig( the general manager ) or any general manager if its not Craig, he asked me what Craig im reffering to and that i must give his surname. Are you telling me that all the Craigs that works at cashcrusaders are general managers??

WHAT TYPE OF BUSINESS ARE YOU RUNNING ???

I COULD HAVE FED PEOPLE WITH THE MONEY I LOST!

I WOULD LIKE TO HAVE A REFUND.