Cash Crusaders Primrose Bunch of ******

Good day I went to Cash Crusaders Primrose on the 25th of October 2022 to pawn my cell phone C10. The value of my phone is R1899. I only pawn my phone for R500 with interest incurred when I come collect it was R665. Okay fine on the 05th of November 2022 Saturday yesterday my contract was due for payment I went to pick up my phone. When I stood there they where disorganized, systems where down, also I was told that they had break in and ******* have ****** all customers phones including mine that I pawn.

Then I asked the Manager her name is Cindy that how are they going to compensate me for my lost ****** phone by *****s. I also needed some explanation that how was our phones ****** in the high security system. Apparently ******* used backwards roof through the ceiling to gain access to the building.

Also this incident happened on Wednesday 09 November 2022 and we were not notified or called. This came like a surprise to me. That ****** phone was more centimental value to me it contained most important contacts, including my late mom and dad's photos and pictures of their Graves.

Today on the 07 I went to collect as they promised to compensate me I was told to pay R665 interest first before I was compensated. I paid then I was compensated R850 only, value of my cell phone is R1899 but I get R850 what a ripoff, bunch of ******, idiots. They are going to claim from their insurance companies but they let us pay for our phones that they lost. Who knows what if they stole those phones themselves. Please advice why they let us pay for our lost item's, incase they where suppose to compensate me without me paying first. Please help