Cash Crusaders pathetic customer service

I had a complaint on the 29th of December , after much back and forth and delayed feedback their complaints department was only able to resolve this is by the 29th of January , in this time I was told by Junita a lady working in the complaints department that the matter would be resolved and my money would be returned to me as per her discussion with the owner of the Florida branch , only to visit the Florida branch and be told by the owner that he is not aware of the outcome put to me by Junita and will not resolve my complaint in the manner discussed with Junita , prior to the discussion about a resolution to the complaint I was contacted by one of there operations manager's a Mr “LJ” and was told he will visit the store and personally deal with it and give feedback soon as he discussed the matter with owner Mr Hans , I waited patiently for this feedback that was promised but to my dismay nothing happened , I then had to send another message to them asking what is the outcome , then the process started again , I had to explain myself again , mind you that throughout all of this I was not once given and incident number , nor would they give me employee numbers or ID so I could keep track of who is assisting me , all they could give me was nick names and first names , I find this extremely unprofessional coming from a company of their size and reputation . Due to all the back and forth , the delay in response from them , the lack of accountability from everyone who handled this matter , and lack of respect for me as a client I became extremely frustrated making each encounter with their company a pain for both myself and them . On the 29th of January I finally got another call from operations manager Mr “LJ” explaining that he cannot assist as the owner will be acting independently with the complaint and he has no say on the outcome , bare in mind this was after I was told by Junita from their complaints department that the owner had agreed to a different outcome where I would have been refunded the money I felt was owed to me . Having worked in the service industry for a big company I find the manner in which this was handled disgusting , unprofessional and pathetic. It’s as if the company was communicating via messenger dove .