AB
Amy B
1 reviews | Active since Feb 2019
25 Aug 2021, 14:40
Cash crusaders Northcliff
I had some items that was pawned or loaned have been paying interest on time this month the date has changed to the 22nd. Usually we receive an sms stating the due date and this month nothing went in to pay the items today was advised that my gold has been sent for melting this morning we begged and pleaded for them to please call so that we can get our items. As the rings are over r30 000. Called numerous times to follow up as Talitha would call them but seems like they just don't care. Why was an sms never sent out must I just accept that I lost my items for good. Heart broken about this very disappointed in cash crusaders northcliff
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Replies (3)
Cash Crusaders Franchising's replyOfficial
25 Aug 2021, 14:44Good Afternoon Amy,
Our sincere apologies for the inconvenience, frustration and heart break you have had to endure over your items - this is not the experience we would like our customers to receive.
Please note that your complaint will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the inconvenience, frustration and heart break you have had to endure over your items - this is not the experience we would like our customers to receive.
Please note that your complaint will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's reply25 Aug 2021, 14:44
Official
Good Afternoon Amy,
Our sincere apologies for the inconvenience, frustration and heart break you have had to endure over your items - this is not the experience we would like our customers to receive.
Please note that your complaint will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the inconvenience, frustration and heart break you have had to endure over your items - this is not the experience we would like our customers to receive.
Please note that your complaint will be escalated to the relevant senior management who will be in direct contact with you
Thank you
AB
Amy B's updateReviewer Update
07 Sept 2021, 01:34And still no contact has been made
AB
Amy B's update07 Sept 2021, 01:34
Reviewer Update
And still no contact has been made
Cash Crusaders Franchising's replyOfficial
07 Sept 2021, 07:38Good morning,
Our sincerest apologies for the delay - we have asked for the senior management to contact you today urgently\
Thank you
Our sincerest apologies for the delay - we have asked for the senior management to contact you today urgently\
Thank you
Cash Crusaders Franchising's reply07 Sept 2021, 07:38
Official
Good morning,
Our sincerest apologies for the delay - we have asked for the senior management to contact you today urgently\
Thank you
Our sincerest apologies for the delay - we have asked for the senior management to contact you today urgently\
Thank you