Cash Crusaders non challant service post sales

A very disappointing turnout for me and my son. In mid Feb, I put a lay bye on a phone for my son, it was going to be his birthday present. On the 4th of March, I went to pay the balance and collect my phone. I waited for over 1 and half hour but the phone could not be located. On the 5th I did not get a call or any form of communication from the store. Today, 06 Mar'25, I called to check the status, and I was told that a staff member stole my phone and resigned. I am totally unhappy with the sloppy service from Cash Crusaders Centurion Mall. After paying so much money, we don't have the phone we wanted for our son and I had to do follow up on them, then they offer I take a refund or opt for a different one. The non-communication and lack of proper security is definitely appalling. They rush to help you as you come in store and post care customer service is clearly lacking. You have lost a loyal customer.