Cash Crusaders Milnerton - Do not purchase from here

On the 29th of April 2021 I Purchased a 2.1 channel speaker system from Milnerton Cash Crusaders for R580.00. Everything was great with the product and it worked perfectly fine. Recently the speakers aren't able to play louder than it's softest volume no matter if you turn the volume up on the speakers or device. I walked in today with my slip as it's almost been 6 months with no issues and there's clearly something wrong. Firstly the lady at the door advises me that they do not offer any warranty on electrical goods, I ignored her and went to ask a different gentleman. He asked if I had my slip still which I did, he then advised me to bring in the system so he can check. He connects it but then Julliet Gilbert steps in and asks me where is my box of the product. I advised I don't have the box as I purchased this item months ago cause who keeps an empty box laying around. She then advises me she won't help me cause I don't still have the box and I am sappose to keep the box for the entire warranty period of 12 months. I then said okay this is ridiculous and said I will then take my stuff and leave. The gentleman who first assists me proceeded to tell me to take my stuff and get out the store. What sort of customer service or what people do they hire that can firstly treat people like that.

I am stunned as I have made many purchases from this store before and now that I have an issue with something that should be sorted out by the warranty - I get told to take my stuff and leave.

I will never be returning to that store again and I would advise anyone reading this to not buy any Dixon brand as it seems they know the product will fail and will do anything not to rectify it.

Just poor is all I can say.