HF
Herman F

1 reviews | Active since Oct 2019

29 Oct 2019, 23:22

Cash Crusaders Mall @ 55 Centurion

I visited the branch in Centurion on a regular basis and I asked the salesman to get me a Doogee salesman for advice on a new phone because I had to replace it with a Doogee X20L (my previous device). He said that he would be able to help me with choosing a Doogee replacement. I made it very clear that I needed an improvement from the X20L phone (a product with a better speed of RAM meaning an upgraded step of RAM because I use Google maps all day and night and there and there is a lot of time delays due to the response. My Maps is updated and working properly the phone needed to be replaced with a better model. He advised me to take the Doogee X90... I paid for it, trusted his advice, went to the nearest cellphone store to get a screen protector (R 180) which is a lot of money. That night I started to reload my phone etc......internal space not enough,....then Google the phone specifications!? Wrong product and advice. Returned the product, (took the screen saver amount loss) Complaint to the Manager buyer. He offered me the X90L, said it would be a good time to take the Doogee X90 L. I paid them the difference via card (R500 extra money). Left with the loss of traveling two trips from Pretoria East to Centurion carrying the fuel loss. Now the phone has issues with the hardware....I want my money back and I have the right to be mad because I was miss lead.

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Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply30 Oct 2019, 08:01
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store's name that this occurred at to info[at]cashcrusaders.co.za. Once we know that, then we can urgently escalate this to the regional manager and the operational manager for resolution.   
HF
Herman F's update29 Dec 2019, 00:27
Reviewer Update
Feedback after my last shop visit.....I was contacted by a gentleman from their head office and he arranged for me to take the DOOGEE phone back, They did pay me back and i went from there and bought a Samsung phone brand new and spent R10 000. The owner was supposed to meet with me at the store for the complaint and he wasn't there for some exuse...but the two gentleman responsible and helping me sort out this issue was Lesego Matlala ( The buyer) and the salesman Authur Monama (Salesman). Guys you are the best because you were there and had the backbone to face me. Well done!! i will come back to support your business. I am a Sales professional myself and have learned the golden rule that is......face your difficult client and he will come best client!!! Please ask the person that was supposed to face me to get some back bone and go for a leadership class. Facing a client shows integrity.....and that is the key to become successful. Thank you.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply07 Jan 2020, 12:35
Official
Hi Herman, thank you for letting us know about the resolution of your complaint. We will pass on the message of the customer service you received.