cG
chantell G

1 reviews | Active since Feb 2015

08 Oct 2019, 09:47

Cash Crusaders lying about repairs that wasn't done

I bought a tablesaw a year ago from the Northmead branch. Last month, the motor on the saw burnt, and I took it back for repairs.

They said they would phone when the saw is fixed, it would take 2 to 3 weeks. We waited almost 4 weeks, no phone call, so we went to them to inquire about the saw. They eventually found it after saying it is not yet back.

When I got back home, I found out that the saw was not repaired, so I took it back again. According to repair list it was fixed, which it clearly was not, it wasn't even worked on. They promised to sent it back immediately.

Today we went to inquire about the saw again, and they told us it was only sent back during last week.

I've had enough. First of all I had to buy a new saw which again cost me nearly R2.5K to carry on with my business, and secondly I lost some businesss due to me not having a saw, and thirdly, the saw has been with CC nearly 6 weeks now, and yet it is not fixed. The gaurentee expires this week on the saw, what is going to happen if it again does not work after the repairs.

This better be sorted out today

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply08 Oct 2019, 09:50
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store's name that this occurred at to info[at]cashcrusaders.co.za. Once we know that, then we can urgently escalated this to the regional manager and the operational manager for resolution.       
cG
chantell G's update09 Oct 2019, 17:20
Reviewer Update
Have sent my details as requested, also mailed head office, and still no one has remotely given me any positive feedback on this issue, pathetic to say the least