1 reviews | Active since Oct 2020
CASH CRUSADERS LIES AND DECIET
I pawned my cellphone at cash crusaders Ladysmith in kzn a few months ago, I did inform Prince it was still on contract and he said it would be fine. I had a emergency out of town on the due date and called the manager Prince and explained to him my problem and that I would be there on Monday morning to pay for my phone. He was very understanding on the phone and agreed to my request.
On Monday when I went to pay for my phone, I found it on the shelf for sale. I asked Prince why did he put my phone for sale when he agreed to keep it till Monday morning like he agreed to. he said he cannot remember speaking to me or making any agreement. in front of him I called Zanele the employee who gave Prince the phone when I called and he confirmed that i did indeed call on the Saturday and that I spoke to Prince.
I did not get my phone back from cash crusaders and I had lost all my information which was on my phone. I requested head office to resolve the issue and got no response. Prince did contact me a few weeks later to apologize for what happened and that he was busy when I called and forgot about what we spoke on the phone when I called. he offered my phone back to me at the selling price and I refused to pay my phone after he wiped it clean and the only photos that I had of my late mother was lost when he wiped the phone. I asked him that his mistake caused this issue and that I should not be the only person to be at a loose. he did not want to speak at the shop and offered a buy back of R500 and he would cover the balance to compensate for my lose. I agreed but when I tried to buy back he denied the buyback and denied making any agreement with me. I left the matter as such. now months later I and my entire family has been banned from doing business at cash crusaders this was told to me by Byron another manager at the store. head office should resolve matters and not blacklist an entire family because of a mistake made by the manager in the store and now customers must suffer. service is at it lowest at cash crusaders.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
Cash Crusaders now has caught the ******* member within their staff due to information I have supp****. The reward promised is null and void because information was given to a manager I don't understand. That is a ****.
During their investigation it was proven I did speak to the store manager(prince) and because of his mess up I am paying for a phone for all these months and still even though not my fault I must pay the full amount of the loan.My phone was wiped clean all my personal stuff lost, I am without a phone for months, I don't even know if my phone will even work, yet I am still the one who must be at a loss again. This was not my doing hold the man(prince) responsible for the **** he caused. And the reward should be paid as the evidence given has benefited cash crusaders. Why must customers pay always. Staff messed up hold them responsible the customer has already had a major loss. Remember the customer had to replace a phone already due to staff wronging him. Plus you take away the reward. How nice cash crusaders is only about making money which ever way. Customers are not important. Stop with the excuses and sort the customer out with what is due asap. No bull**** stories just straight talk.
Cash Crusaders now has caught the ******* member within their staff due to information I have supp****. The reward promised is null and void because information was given to a manager I don't understand. That is a ****.
During their investigation it was proven I did speak to the store manager(prince) and because of his mess up I am paying for a phone for all these months and still even though not my fault I must pay the full amount of the loan.My phone was wiped clean all my personal stuff lost, I am without a phone for months, I don't even know if my phone will even work, yet I am still the one who must be at a loss again. This was not my doing hold the man(prince) responsible for the **** he caused. And the reward should be paid as the evidence given has benefited cash crusaders. Why must customers pay always. Staff messed up hold them responsible the customer has already had a major loss. Remember the customer had to replace a phone already due to staff wronging him. Plus you take away the reward. How nice cash crusaders is only about making money which ever way. Customers are not important. Stop with the excuses and sort the customer out with what is due asap. No bull**** stories just straight talk.