FC
Felix C
1 reviews | Active since Feb 2019
19 Jun 2021, 14:08
Cash Crusaders *** service
I bought a 90° woodwork clamp literally on 09 June 2021 and it was broken just after 2 hours of working it was broken. Today 19 June 2021 I came to return the tool (because I've been busy with more valuable things). They told me straight that they won't take the tool back because of their 24-48HR no return policy. Like yeah I was going to use the tool on the day I bought it. All I wanted was to exchange the tool for a new one and they refused.
I'm completely disgusted by the service I received from Cash Crusaders N1 City in Cape Town and for that reason they've lost a client because of their rude staff. I don't usually complain but that was *** service.
Helpful (0)
Replies (2)0
Replies (2)
Cash Crusaders Franchising's replyOfficial
19 Jun 2021, 14:13Good Afternoon Felix,
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's reply19 Jun 2021, 14:13
Official
Good Afternoon Felix,
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's replyOfficial
21 Jun 2021, 12:28 Good Afternoon Felix,
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's reply21 Jun 2021, 12:28
Official
Good Afternoon Felix,
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Thank you for bringing this to our attention.
Our sincerest apologies for the inconvenience and poor customer service you received at our N1 City store - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you