Cash Crusaders Kabega Park, Port Elizabeth

I have been paying interest at Cash Crusaders Kabega Park Port Elizabeth for years, spending thousands of rands in order for them not to sell my items. I am therefor a known client. 22 March I went to pay all my interest, as I was going for major surgery. The lady helping me swore I have paid everything. Today, a month later I was told that my TV is not on the list anymore, apparently I didnt pay for it. I have a screenshot of last month, showing all my items, including the TV. The TV is on the floor, the manageress now says I must pay Cash Crusaders asking price for the TV. The worst service ever, the previous month I got till slips after paying my items, as the printer was not working. I personallly think this is where the fault slipped in. Now the TV license is not right ect ect. Why must they complicate things. I just want my small Dixon Tv back. The kids use it to play games on.