Cash Crusaders Kabega Metlife Plaza Mall and the Kettle Saga

After my complaint on Hellopeter I got a phone call to say the matter would be looked into. On an off chance I went to find out if the kettle had been repaired as no one had contacted in a month before the call. Without saying much when someone eventually came to help me (because I had to ask if there is anyone available at the counter - 2 employees standing and chatting at the entrance door had to be asked and there was no one else in sight)...one of them came to find out what I wanted and went away..... and came back with a brand new kettle. Not much was really said and I do feel that there could be an improvement in perhaps training employees in the customer relations part of the business. Are people really employed to listen to the loud music and stand around chatting? I was always taught to find something to do and "look busy". Here's hoping this kettle outlives its warranty. Thank you for replacing it.