CASH CRUSADERS IN HYPERAMA SOLD ME A FAULTY TAB AND DOES NOT WANT TO TAKE RESPONSIBILITY

<p> I bought a Sansung Tablet with a keyboard pouch at Cash Cruisaders in Constantia Kloof at the hyperama shopping centre in December last year, what I did not know was that I was buying a Tab tab is faulty. So, a month later the tab had to be taken for repairs because it wasn’t working at all not switching on, I was promised that I was going to be called as soon as repairs are done which never happened. They took the original invoice and gave me a copy of the repairs slip and told me that it will be ready in 7 to 14 days. Seeing as they were not calling I went back about 10 days later to go and fetch it. When I got there they had lost the keyboard pouch and told me to keep the pouch that wasn’t the original one, I asked that manager for my original slip and he told me to keep the repairs one. About three weeks later the phone had the same problem and we are now in about 4 months of this things warranty, mind you their warranties carry a 6 months warranty ONLY and I took it back. So when I asked the manager what was going to happen if this thing gets faulty again and its almost close to its warranty being finished he RUDELY started telling me about their policy and how they cant help me and I told him that its not my fault that they sold me a Tab that was faulty from the start, then he acted as though they were doing me a favour by taking it in for repairs bacause I don’t have the original slip, I told him that he said I must keep the copy of the repairs slip and he started denying it. But funny enough, they do keep a file of all the original slips of everything that goes for repairs in store, when I asked for another slip for the repairs their currently doing they said the lady who does slips is on lunch and coming back at 1pm that time its 11am. I askedthis manager for the Ombudsman number he said I MUST GOOGLE,Say what? Which service provider does not give out the Ombud number? This was the worst experience ever, I hope they deal with this unprofessionalism and inconvinience and come up with a solution of whats going to happen when that tab is out of Warranty and keeps getting faulty as I wait for it to be rapaired again. And if this is how you are going to treat all your customers you might as well close your shop, cause you are pushing the problem to me instead of sorting it out</p>