Cash crusaders Goodwood.

2 days ago i purchased a tv and a cellphone at cash crusaders goodwood, cape town.

The guy that assisted me offered to use his tv license in order for the sale to proceed and charged me R100 for this, i had to give the money to him without anyone noticing.

we never tested the cellphone properly as he seemed to be occupied with another customer at the time and asked me to insert my sim card into the cellphone, he called to it and it rang.

when i finally gave the cellphone to my wife the next day, she couldnt use facebook, tik tok or any other app as it freezes.

we have updated the soiftware via our wifi and the issue persists, now the phone rings but you are unable to answer the call.

today i went to the store to return the faulty device which is the 2nd day we have the device, first i had to explain to 3 different people including the store manager it was tested and found that there is a fault.

please note that i was very rudely assisted with so much atttitude, i asked what the next steps forward would be and no one could answer me and refuse to refund me.

i want to be assisted as a valued customer as it should be instead i was treated like **** even though i spent over R4000 at the store, i have already purchased a new device for my wife and i would never buy at any of your stores again.

my next action would be to seek assistance from the ombudsman as this is unfair and ********, your staff are rude and has no clue how to handle customers.