Cash Crusaders giving No Feedback and Consists of Poor Client Service

I purchased a new television from this Cash Crusaders store at Shop 1 The Square, Rietfontein Rd Boksburg 1459 where after several months but still within the warranty period, this television started giving problems where the screen turned red when switched on.

My wife returned this faulty television packed neatly in the original product packaging box and provided the purchase slip to the store manager where a goods returned note was generated and given to my wife on the 19th of January 2022.

On Thursday the 3rd of February I called the store and asked to speak to the manager where after a few minutes the manager answered the phone and stated that she is busy and will call me back just after a few minutes.

On Saturday the 5th of February I contacted the store owner (Joe) and asked him for assistance seeming this was the 2nd time I had experienced bad and or poor client service and as such again asked for his kind assistance. Joe then rep**** by having said he is on leave but would relay this request to his assistant and have the issue resolved as soon as possible.

It is now again a week later, Friday the 11th of February with still NO FEEDBACK on my initial request to find out what is going on with the faulty television issue.

It is rather sad when needing to go this direction in listing bad reviews especially after having been a loyal client and having spent over R120K with this specific store in the past.

I just want to thank Joe (the store owner) as well as the store manager (manageres) for the lack of client service and the incompetence to provide feedback to a client as well as neglecting to call back a client after having made a commitment in doing so!

Yes this is a 24" television which is not that expensive and purchased by a small individual from the normal public, however, with this being said, this does not give right nor set presidency because of this to treat any client different for such reason. Any client who supports a store by purchasing goods there should be treated as a true client and not as a street ****!

Whoever reads this, PLEASE do think twice before shopping at this store as this might possibly just be the worst shopping experience of your life!!

Shop 1 The Square, Rietfontein Rd Boksburg 1459

Without any regards Riaan