Cash crusaders fan disappointment

Hi. I went in to cash crusaders Phoenix plaza to buy a fan. After speaking with a salesman and on his word that it was a good brand and value for money I paid R1000 for a Dixon mist fan. Barely 2 weeks and after filling the water for the mist I see it's all coming out. Upon taking a look I see that the plastic part for the humidifier had sunken in ( no negligence and 100 percent factory fault). I took the fan in this week and asked for it to be repaired as it comes with a 1 year warranty. I was told that it would be assessed and if they felt it was my damage then they'll give me a quote to repair it (whatever amount they feel), and if I refused to pay then I'd have to pay a rejection fee of R230. (basically for nothing at all).I EXPLAINED TO THEM THAT WHICH GROWN PERSON IS GOING TO PLAY WITH THE HUMIDIFIER COMPONENT AND I'M NOT WILLING TO PAY FOR ANY QUOTE WHEN IT COMES WITH A 1 YEAR WARRANTY. I was told I'll receive a response within 27 days. As a first time buyer from them and with that service I am really disappointed (with cash crusaders as well as Dixon keeping in mind the fan was 2 weeks old) and hope that they would be able to reimburse me or replace me with a new unit. Thanks Mahmood ***