Cash crusaders Eastrand mall has a bad wrotten service

Cash crusaders Eastrand mall is rotten with bad customer service from the top store manager and her staff. I called Cash crusaders Eastrand mall on the 11 Oct 2023 about 9h30am using my airtime to check on the status of my pawned item status since I had lost the contract. The first lady to answer the phoned asked me that do I know that I'm inconveniencing her as she now need to stop attending to walking customers just to check the date of your contract as if I was not a paying customer myself? Then I asked for her manager called Silly but she was even more rude than the first lady who answered the phone. I then asked to speak to their senior store manager and as I was explaining to her how her staff has been rude to me over the phone and my complain had nothing to do with my excited contract but she also dropped the phone while I was still explaining to her why I asked to speak to her about her staff wrotten telephone customer service. It's unfortunate that it seems like the staff learn their rude behavior from their store managers. If this is how Crusaders Eastrand mall thank us for our support then we rather take our business to their competitors maybe they will have good customer service especially for black people.