Cash Crusaders East Rand Mall Distressing Customer Care

I ordered and paid delivery for an item online from Cash Crusaders East Rand Mall. I emailed twice, used Whatsapp ... with NO response. After phoning the response was that the system shows the payment BUT they have never done deliveries. After I stated that it cannot be made my problem, when I paid almost R100 for delivery, the excuse was that the Manager was not in. The false advertising of the delivery service (and payment of) and lack of solution based customer service has been distressing. I have DM'd on Facebook, provided details as requested and STILL the item I have paid for has not been delivered to me. To the sales person Karabo: I hope you will honour your word to resolve this.