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mohapi M

1 reviews | Active since Nov 2015

19 May 2022, 16:17

Cash crusaders

Called the store on 19th of May 2022,enquiring if I could come in and negotiate for my laptop. Upon arrival I was met by two unruly staff members with no Name Tags and a clear lack of customer service training. The guy who was working in the service center immediately judged me by my appearance, spoke rudely and assumed I was a ********. As he was helping another customer I declined to sit down as I had been driving for the whole day and needed the stretch. When I did that he immediately called another staff member to come and ask me what I wanted and that the store policy didn't allow me to walk around the store waiting for assistance.. I explained that I don't want to sit down and that's when he came from the service center and asked me leave the store. I could not believe my eyes and poorly the staff was handling the situation. I asked a lady called Gina to please call the store manager cos I now wanted to complain. She resorted to shouting at me and kept asking why I wanted to see the manager. I told her to calm down and call the manager, but the other guy came, told me he was the senior and attempted to man handle me. I asked him not to touch me especially since we are in the midst of Covid19. By this time the situation had spiralled out of control and the gases at the store were coming out. My problem is that the staff there had already profiled me upon entry and in the eyes of every other customer I looked like a low life ***** or ******. This was the worst shopping experience I've ever had to endure and being a former retail employee I know what is meant by customer service. I do not think Cash crusaders has done sufficient training of their staff to understand the dynamics and importance of customer service.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply20 May 2022, 15:19
Official
 
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you