Cash Crusaders disloyal conduct

Since the 24th January 2022 ( 4 & half months later) I'm still trying after many attempts to get my phones repaired by the Franchise. In separate instances I bought phones from their Hatfield & Arcadia brunches.

In Hatfield Pretoria, I bought their Doogee flagship phone, the Doogee Y9 Pro for R2 200. It lasted exactly 12 months and the phone just Died a day after its warranty date expired, so I could not claim the free repairs so they said. Instead of making a Fuss, I left that brunch and later on the week I bought the Figi Note 1 Pro also for R2 200 at their Arcadia brunch.

3 months in with the new Figi Note 1 Pro, it cracked the inner screen and so I took it back to the Arcadia brunch and gladly took it in and said it will be fixed in 30 working days time. Fortunately they did call me to collect the phone in time and it worked great.

After 3 months using the newly repaired phone, It also just Died. Switched off with no sign of "life" because I was trading online I panicked and charged it. Hours with nothing.

First thing in the morning I took it back to them and explained what's the problem and they said okay they will book it in again. They did the protocol inspection for any physical damage and found nothing.They wrote on their repairs slip their findings and gave me my copy. Same day I went to get the older Doogee phone I just left after buying the Figi Note 1 Pro and took it where I bought it in Hatfield for repairs also. Without haste they booked it in and same protocol inspection and they gave me also the repairs slip.

Months went, petrol got wasted going back n forth to both Branches looking for my phones. Many creative excuse where said at both branches.

Months in the waiting for any further information I got a call from the Arcadia brunch informing that the head office said that I should pay R1 500 to replace the CRACKED SCREEN. Remember I bought the phone for R2 200. I told them hold on. My phone is in for NOT SWITCHING ON, and not a CRACKED SCREEN. They say that no it is cracked and they wanna know if they should repair the screen for R1 500. I told them NO and they must bring it back so I can take legal actions with the South African Consumer Board.

Now I'm waiting for the Arcadia brunch to bring it back. And the Hatfield brunch has been silent with no information whatsoever.

Please help me get justice as a consumer and loyal citizen of this country.