Cash Crusaders Centurion Mall

I am extremely disappointed with the way my matter has been handled by Cash Crusaders Centurion Mall.

I loaned my iPad against a loan at your Centurion Mall branch. When the iPad was returned to me, I noticed that the screen had a yellow tint, which was not present before it was handed over. I raised the issue with the branch, and after several discussions and complaints, the staff eventually acknowledged that they had made a mistake. I was then advised that they would notify me once they had another iPad available to replace mine.

Since November last year, I have made numerous phone calls and personally visited the branch several times to follow up on this matter. Despite my repeated efforts, I have never received a satisfactory resolution or clear communication regarding when my iPad would be replaced.

I have now been informed that the branch's "hands are tied" because the iPad has apparently been sold and that they are therefore unable to assist me. This is extremely frustrating and unacceptable. The fact that the device was sold does not resolve the original issue, nor does it change the fact that your staff previously acknowledged the mistake and undertook to assist me.

What is even more concerning is that no one is willing to take responsibility for resolving the matter. I have repeatedly been referred from one person to another, with the previous assistant blaming the person who handled the matter before them. Regardless of who was responsible at the time, this is an internal matter that should not be transferred to me as the customer. I should not have to continue explaining the same situation to different employees while the matter remains unresolved.

Ultimately, I am still without the iPad that I was entitled to have returned to me in the condition in which it was received. I have been patient and have given the branch more than enough time to resolve this issue.

I am therefore requesting that this matter be escalated to someone who has the authority to take responsibility and provide a proper resolution. I would appreciate a clear response explaining how Cash Crusaders intends to rectify this situation, rather than another referral to a previous employee or an explanation that nothing can be done.

I look forward to receiving a formal response and a resolution to this matter.